Online Order, Return & Exchange Policy

PRICING POLICY

Habib Jewels Sdn Bhd (168002-W) [‘HABIB”] reserve the right at any time to make any amendments to this Website, including and not limited to the prices, products and services offered on this site.

Products and prices offered on HABIB e-Store may not be similar to the products and prices offered at HABIB showroom as the promotions, campaigns, sales or offers are organized differently.

HABIB shall put in the best efforts to ensure prices stated on this e-Store are accurate and updated. However, due to fluctuating prices of precious metals and stones, prices listed on HABIB e-Store are subject to change without prior notice. In the unfortunate event of system error in pricing, HABIB reserves the right to cancel the order and issue a refund in accordance with its policy or Customer may opt to proceed with the corrected price prior to fulfilment.

Before completing a payment transaction, the final price and weight of the purchase will be displayed for confirmation. Email for purchase confirmation will be sent which shall also display your transaction details.

 

RETURN & EXCHANGE POLICY

HABIB gives utmost importance to quality control wherein our product(s) are inspected to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased through HABIB e-Store (online).

If there happens to be any discrepancy in products that you received, please contact our Hotline at +6017 310 8877 or you can write to us through estore@habibjewels.com for further assistance.

  1. Request for Exchange shall be made within three (3) days after receiving the item. Any requests made beyond the stipulated time frame will not have guaranteed approval and will only be approved upon management's sole discretion.
  2. Below are the steps to request for Exchange:
    1. Scan QR code located on right-top of your purchase receipt OR Contact our Customer Service for any further assistance at +6017 310 8877.
    2. Fill in the request for Exchange online form and the request shall be processed approximately within three (3) working days subject to verification by HABIB.
    3. Once the request for Exchange has been approved, customer will receive an approval notification via email with the details of instruction to return the item for Exchange.
  3. Accepted reason(s) of Exchange are as the following:
           i. Item received in defective condition.
          ii. Item received is different from the ordered item
         iii.     Item received as per order but size does not fit. 
    Note:     Exchange requests due to "change of mind" and/or damages due to “wear and tear” are NOT ACCEPTABLE. Gold bars, gold dinars and loose GIA Certificated Diamonds are not accepted for exchange and/or return. For the avoidance of doubt, items which have been used, worn, altered, resized or damaged after delivery shall not be eligible for exchange.
  4. All returned item(s) for Exchange must be in new, unused, unsoiled condition and complete with its original packaging with receipt.
  5. HABIB will conduct quality check of the returned item before the Exchange process to ensure the above conditions are fulfilled and HABIB’s assessment shall be final and conclusive.
  6. The return delivery cost of the item to be exchanged shall be borne by the Customer. HABIB will not take any responsibility for any unforeseen circumstances during the return process by the Customer. HABIB will provide the courier airway bill for returns of items which are confirmed to be in defective condition upon delivery OR item received by the Customer is different from the order placed subject to verification by HABIB.
  7. Exchange is only limited to the same design of the same value and subject to stock availability. Should the price of the exchange item be higher, Customer is required to make additional payment of the difference in price. If the exchange item price is lower, HABIB will issue an e-Voucher code with value of the excess amount to the Customer. The said e-Voucher can be utilized at our website (https://www.habibjewels.com) 
  8. Exchange process may take approximately five (5) to fourteen (14) working days after the return item is received by HABIB from Customer and subject to completion of inspection and verification process.


ORDER CANCELLATION POLICY

  1. Request for Order Cancellation shall be made within 24-hour upon placing the order provided that the order has not been shipped out. HABIB will not be able to make the cancellation once the order(s) have been shipped out or processed for delivery.
  2. To request for Order Cancellation, Customer shall contact our Customer Service Hotline at +6017 310 8877.
  3. Accepted reason(s) for Order Cancellation are as the following:
          i. To change size of the item
          ii. To change shipping information
    Note: Cancellation request due to change of mind is not acceptable. 

  4. HABIB will issue the monetary refund in the form of e-Voucher. The said e-Voucher can be utilized at our website. 

  5. Once the cancellation request is approved, it may take up to thirty (30) working days for the amount to be reflected in the bank account due to financial transaction processes with external parties and HABIB shall not be liable for any delay caused by such external processes.