Delivery & Shipping Policy

For the time being, HABIB e-Store is only able to fulfill deliveries within Malaysia.

 

Delivery Timeline & Status

  1. Once the order has been placed by the Customer, HABIB will take approximately two (2) to three (3) working days to process before the order will be handed over to our trusted courier partner to be delivered.
  2. Estimated delivery timeline as below:
    • Within Klang Valley: up to three (3) calendar days
    • Within Peninsular: up to five (5) calendar days
    • Within East Malaysia: up to seven (7) calendar days
  3. To check on the delivery status, Customer may refer to the tracking number updated in the order details.
  4. Shipping charges and delivery time frame may be subject to revision from time to time. During campaigns, peak season or any promotional events, order process and delivery time may experience some delay. Customer(s) are encouraged to contact Customer Service Hotline at +6017 310 8877 for update and further clarification.


In the event that the order(s) are not able to be processed within the time period specified in Order Confirmation email, HABIB will contact Customer via the contact information provided to notify the delay.

HABIB trusted courier partner(s) will ensure the safety of all deliveries. In the case of loss during transit, HABIB will engage with respective courier partner to investigate and any refund or replacement shall only be processed upon confirmation of loss and subject to HABIB’s internal verification process. HABIB reserves the right to reject any claim where there is evidence of successful delivery or where loss is not attributable to HABIB or its courier partner(s).

Customer is advised to receive by hand once the order(s) are delivered. In the case of Customer is not available to receive the item, Customer shall make the necessary arrangement to ensure that the order(s) are received safely.  HABIB and its courier partner(s) shall not be liable for any loss, damage or non-receipt of the order(s) once delivery has been completed in accordance with the Customer’s delivery instructions and a valid proof of delivery has been recorded, including delivery to any person at the delivery address or designated drop-off location. 

The Customer shall be solely responsible for ensuring that the delivery address, recipient details and any delivery instructions provided are accurate and complete. HABIB shall not be responsible for any loss, delay or failed delivery arising from inaccurate or incomplete information provided by the Customer.

Risk in the goods shall pass to the Customer immediately upon successful delivery as evidenced by the courier’s proof of delivery, regardless of whether the Customer personally receives the goods.

If the delivery of the order(s) fails or is delayed due to reasons attributable to the Customer, including but not limited to incorrect delivery address, unavailability of recipient or refusal to accept delivery, the delivery package will be returned to HABIB.  Any request(s) to be re-delivered, additional delivery charges will apply accordingly and HABIB reserves the right to cancel the order subject to deduction of applicable costs incurred.

Any lack of conformity in the order at the time of receipt by the Customer such as tampering of the packaging, please contact our Customer Service Hotline at +6017 310 8877.

HABIB shall not be liable for any delay or failure in delivery caused by events beyond its reasonable control, including but not limited to courier disruptions, weather conditions, public holidays, or regulatory restrictions.

To the fullest extent permitted by law, HABIB’s total liability in respect of any order shall be limited to the amount paid by the Customer for the relevant order. HABIB shall not be liable for any indirect, incidental or consequential losses.

 

CLICK & COLLECT POLICY

Customers may opt to self-collect their online orders at HABIB II @ Ampang Point Showroom (Lot 93-95, Ampang Point, Lorong Mamanda 2, 68000 Ampang, Selangor). This service is not available in any other showrooms.

Scheduling of Collection

Prior arrangements MUST be made two (2) to three (3) days in advance to schedule the collection date & time with our customer service hotline. If no prior arrangements were made, HABIB reserves the right to refuse service to the customer if the order is not ready for collection. Collection hours are available only as below: 

  • Monday to Friday (9am - 6pm)
  • Saturday (9am - 6pm)
  • Self-collection is not available on Sundays 

However, special arrangements outside of these hours may be scheduled on a case-to-case basis, according to management discretion.

Collection shall only be made by the Customer or an authorised representative with written authorisation and valid identification. HABIB reserves the right to refuse release of the order if identity cannot be verified. 

Orders must be collected within [7–14 days]  from the date of notification, failing which HABIB reserves the right to cancel the order or impose storage/handling charges.

 

Timeline of order ready for Collection

Once the order has been placed by the Customer, HABIB will take approximately two (2) to three (3) days for the order to be ready for self-collection. HABIB shall put in the best effort to ensure fast processing of orders.